Any merchandise sold from our in-store inventory may be returned for refund or exchange within 30 days of purchase. All returned items will be subject to inspection and must be in as-new condition. Please do not wear boots off the carpet until you are sure you are going to keep them. Once the soles are scratched we cannot accept them for refund or exchange.
Shirts, belts and hats cannot be accepted for refund, but will be exchanged for size issues. Any custom-made-to-order boots from Blackjack or Lucchese Classic will not be accepted for return or exchange. Every effort will be made to work with both companies to address any issues involving defects in materials or workmanship. A 10% restocking fee will be applied to all returned items. Purchaser is responsible for all shipping costs. Shipping costs are non-refundable. When returning merchandise, a RETURN AUTHORIZATION NUMBER will be required. Please email or call for instructions. Any merchandise returned without a RA# will be refused.